Frequently Asked Questions

Your guide to shopping with Kia Yorkdale

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the local area, while express shipping options are available for delivery within 1-2 business days.

What is your return and exchange policy?

We offer a 30-day return policy for most unused items in their original packaging. Please ensure you have your receipt or order confirmation for a smooth refund process.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay, Google Pay, and PayPal.

Can I track my order after it has been placed?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

Do you offer international shipping?

Currently, we focus on domestic fulfillment to ensure the fastest delivery times, but we are looking into expanding our shipping zones in the near future.

How can I contact customer support if I have an issue?

Our customer service team is available via the 'Contact Us' page on our website, or you can email us directly at [email protected] for assistance within 24 hours.